Tungsten Direct Guarantee
- No-Hassle Tungsten Direct Lifetime Guarantee
- Lifetime Warranty & Size Exchanges
- Tungsten Direct's Low Price Guarantee
- 60-Day Money Back Guarantee
- Free Shipping
- 100% Secure Shopping Experience
- Customer Service
Tungsten Direct extends its appreciation to all customers who purchase from our company by providing them with a lifetime warranty, in addition to a lifetime service agreement. This pledge is our assurance that you will receive a lifetime of dependable jewelry products from Tungsten Direct that are developed to be robust, hard wearing, and long lasting.
Tungsten Direct jewelry is designed to last a lifetime. Our jewelry is warranted against any manufacturing and workmanship defects. So in the event of such a defect, Tungsten Direct will replace your item(s) at no charge. Our company lifetime warranty is all inclusive and can be used as many times as is needed. Our warranty covers scratches, breakages, sizes that no longer fit as well as any other reason. Since tungsten rings are so hard and cannot be resized, our warranty provides a brand new ring every time.
In the rare event that your ring is damaged in any way, it will be replaced, no questions asked! This process, which is the same for lifetime size exchanges, involves only a small deductible of forty dollars ($40.00). This means that you will be receiving a brand-new ring, at a fraction of the price! There is no limit to how many times you can take advantage of this policy. If your original ring was engraved, your new ring will be re-engraved for $20 (half price, custom engravings are 25% of the original cost). The deductible is all-inclusive and covers the shipping and handling of the ring back to you. We do not have any extra charges, there are no hidden fees, and every ring qualifies regardless of condition!
Need to exchange for a different size? – CLICK HERE FOR A RMA FORM
At Tungsten Direct we value customer satisfaction. We believe one important element in achieving customer approval is offering a fair price to our customers. Tungsten Direct continually strives to offer the best quality and value across the Internet. If you happen to find a tungsten band that you feel is comparable in quality for a better price, we will do our best to beat that price GUARANTEED! All that we require is that the ring is the same style and offerred in the size needed.
Tungsten Direct offers a 60-Day Money Back Guarantee if for any reason you are not fully satisfied with your purchase!
Our Tungsten bands are of the highest quality and we are confident that upon receipt of your new purchase you will find our rings will meet your expectations and match exactly what you ordered. However, if for any reason you decide not to keep your tungsten ring, you can return it to us within sixty (60) days from the original purchase date (date your order was placed) for a full refund minus shipping and handling charges ($5.00 minimum postage fee). For more information view our store policies.
Returning your ring? Returns are easy. Fill out the form on the back of your mailed invoice. In case you don't have your original invoice you can Fill out this form and send it in with your ring. This information is necessary for processing your request. Tungsten Direct reserves the right not to refund or process any order containing information that is incomplete, incorrect, suspicious, or fraudulent.
All returned items must be returned in the same original condition as received by the customer in the initial shipment. Tungsten Direct will not accept returns containing damaged rings due to customer negligence or alterations. Please see warranty for more details.
* Tungsten Direct is not responsible for loss or damage of return shipments. Please insure your return packages.
All rings purchased through Tungsten Direct are eligible for free shipping (excluding International purchases, which are offered at reduced shipping rates) through the United States Postal Service. Tungsten Direct also offers other shipping options to meet your shipping / time constraints. Simply, choose the option that best suits your needs and we take care of the rest. If you have special delivery needs please give us a call or contact us online here and we will look into meeting your delivery request. Tungsten Direct will do everything possible to make sure your ring arrives when you want or need it. Each order is issued a tracking number so all transportation activity can be monitored and you can find out when your order will arrive.
We do not share sell, or expose any of your personal information. Tungsten Direct abides by the most strict standards of online safety and security. Our 128-bit encrypted VeriSign SSL shopping cart enhances your protection while ensuring that your tungsten ring order gets processed without incident.
We welcome the opportunity to serve you as a Tungsten Direct customer. At Tungsten Direct our intent is to find ways to help make your shopping experience stress-free and comfortable. We would like to be of service to you in any way that will build your confidence in our company and staff. So, if there is anything we can assist you with please don't hesitate to ask. Our desire is that all your needs, wants and wishes concerning tungsten carbide jewelry will be taken care of right here at Tungsten Direct. We thank you for your interest in our company and its premium product line.